Customer Service Representative (f/m/d) – Remote

We're hiring someone who takes ownership - not just tickets. 

At DrAnsay, we're making healthcare more accessible. We help people get their sick leave certificates quickly, digitally, and without unnecessary hassle. Our product works because our team works - and right now, we need someone to own the customer experience end-to-end. 

This is not a "reply-and-close" support role. We're looking for someone who treats every customer interaction as a signal, every process gap as an opportunity, and every escalation as a way to make the product better. 

About DrAnsay 

DrAnsay is a digital health company built on a simple idea: getting a sick leave certificate in Germany shouldn't be a bureaucratic nightmare. We've built a fast, remote-first, lean product that helps thousands of people every month. 

We're a small team with real ownership, fast decisions, and a culture that values outcomes over optics. We believe health comes first - for our customers and for our team. 

The Role 

You'll be the primary owner of all incoming customer communication – mostly via email. You won't be executing a script. You'll be understanding problems, resolving them, and feeding insights back to the product and legal teams to make DrAnsay better. 

This role matters because when we're short one person in CS, customers notice. We're looking for someone who understands that and takes it seriously. 

Over your first 6–12 months, you'll fully learn the CS side of our business and gradually take ownership of your own project within the team. 

What You'll Own 

• All incoming customer email inflows: respond, resolve, own 

• Quality feedback loops: surface patterns, process gaps, and product insights to internal teams (Product, Legal) 

• Escalation management: identify and escalate outages, technical issues, or process failures quickly and clearly 

• Your own project: within the first 12 months, you'll take ownership of a defined CS improvement initiative 

• Clear internal communication: keep the right people informed, async-first, without noise 

What We're Looking For 

You need: 

• Experience in customer support - ideally in a startup or fast-paced digital environment 

• Fluent German and fluent English (written and spoken) 

• Comfort with tools like Jira, Slack, Google Workspace, and similar tech stacks 

• A stable working history - we value reliability and follow-through 

• A completed vocational training or university degree 

You'll stand out if you have: 

• Experience in eHealth, SaaS, or regulated environments 

• A track record of improving support processes, not just maintaining them 

• The ability to turn customer feedback into structured internal insights 

You work well here if you: 

• Take initiative before being asked 

• Communicate clearly and document what matters 

• Stay consistent under pressure without burning out 

• Are collaborative without being dependent 

What We Offer 

• Fully remote: work from anywhere in Germany 

• €30,000–€40,000 gross annual salary (depending on experience) 

• Real ownership from day one - not a ticket queue, but a proper role 

• A small, direct team that values low-ego collaboration 

• A product that actually helps people - that matters here 

• Fast decisions, clear expectations, no bureaucracy 

How to Apply 

Send us your application via Recruitee. No cover letter required - but we do ask a few short questions that help us understand how you work and what you value. They matter to us more than your LinkedIn summary. 

DrAnsay is an equal opportunity employer. We evaluate candidates based on skills, experience, and values – nothing else.